Transaction Guide

1. Technical Steps for Concluding the Contract

An order on this site is placed in the following steps:

1. On the product page, you choose the product and its options if any (such as size or colour) and add it to your cart; you can change the quantity in the cart and on the checkout page.
2. You open your cart, check its contents and proceed to checkout.
3. To order from this store you need to sign in. If you do not have an account, you can register by accepting the Membership Agreement (Üyelik Sözleşmesi).
4. You enter your delivery and billing addresses or choose them from your saved addresses.
5. You choose your payment method. The methods available in this store:
   • Cash on delivery
   • Payment on account (deferred terms): only for business customers whose application has been approved, within the defined credit limit
6. On the same page you see the order summary showing the products, quantities, discounts, shipping fee and total amount payable; if you wish, you add a discount code and an order note.
7. On the checkout page you open and read the Pre-Contractual Information Form (Ön Bilgilendirme Formu) and the Distance Sales Contract (Mesafeli Satış Sözleşmesi), and accept both using the checkboxes. The order button stays disabled until both are accepted.
8. You place your order by pressing the order button; directly above the button it is stated that this action creates an obligation to pay. Your order is created at that moment.
9. Completion of the order by payment method:
   • Cash on delivery: your order goes straight into preparation and you pay on delivery.
   • Payment on account: the order amount is posted to your customer account.
10. If you have an account, you can follow your order under My Orders in your account; as a guest, you can follow it on the Order Tracking page with your order number and email address.

If the seller has sent you a payment link, the cart is not used; the order is placed in these steps:

1. When you open the link, you see the amount to be paid and, if the link contains products, an order summary showing the products, quantities, discount, shipping fee and total amount. The products and the amount are set by the seller.
2. On the same page you open and read the Pre-Contractual Information Form (Ön Bilgilendirme Formu) and the Distance Sales Contract (Mesafeli Satış Sözleşmesi), and accept both using the checkboxes. The button to continue to payment stays disabled until both are accepted.
3. When you continue to payment, a secure payment page opens where you enter your card details. Your order is created once your payment is approved.

2. Storage of the Contract and Access to It

When you place the order, the Pre-Contractual Information Form and the Distance Sales Contract you accepted are stored electronically, filled in with the seller and order details, together with the date of acceptance and your IP address, linked to your order.

For cash-on-delivery orders and orders on account (deferred terms), the accepted versions of these two documents are sent to your email address in a separate email when your order is created.

For orders placed via a payment link, the acceptance you give to these two documents on the link page is stored in the same way, together with the acceptance date and IP address, and linked to your order once your payment is approved and the order is created. At the same time, the accepted versions are sent in a separate email to the email address saved on the link.

The copy you accepted is not displayed on this site, neither in your account nor on the Order Tracking page; therefore no period of later access on the site is provided.

The current versions of the contract documents are available via the links below. If a text has changed since, the current version may differ from the one you accepted.

3. Identifying and Correcting Input Errors

• Before you place the order, the order summary on the checkout page shows the products, quantities, applied discounts, shipping fee and total amount payable.
• On the same page you can increase or decrease quantities, remove products from the cart, and add or remove a discount code.
• If you are signed in, you can switch your delivery and billing addresses among your saved addresses, add a new address or edit an address.
• No order is created until you accept the legal documents and press the order button. You can leave the checkout page and continue shopping; your cart is kept in your account if you are signed in, otherwise in this browser.
• If you notice an error after placing the order, you can contact the seller. You can cancel an order that has not been shipped or completed under My Orders in your account or on the Order Tracking page; for shipped orders, the return and withdrawal terms apply.
• In a payment link, the products and the amount are set by the seller and cannot be changed on the link page; if you notice an error, you can contact the seller before paying. Orders placed via a payment link cannot be cancelled under My Orders or on the Order Tracking page; contact the seller for cancellation and return requests.

4. Dispute Resolution

If you have a problem with your order, you can first contact the seller; the seller's contact details are in the Seller Information section at the end of this page.

As a consumer, you can bring complaints and objections, within the monetary limits announced each year by the Ministry of Trade, before the Consumer Arbitration Committee (Tüketici Hakem Heyeti) where you reside or where the consumer transaction took place. You can also apply via the Consumer Information System (TÜBİS) on the e-Government Gateway (e-Devlet).

Disputes above the monetary limit are heard by the Consumer Courts. In these cases, applying to a mediator before filing a lawsuit is, as a rule, a precondition for the lawsuit (Law No. 6502 on Consumer Protection, Art. 73/A).

Buyers acting for commercial or professional purposes are not consumers. Disputes with these buyers are heard not by consumer arbitration committees and consumer courts but by the courts competent under the general rules; in commercial cases concerning the payment of a sum of money, applying to a mediator before filing a lawsuit is a precondition for the lawsuit (Turkish Commercial Code No. 6102, Art. 5/A).

Apart from these routes, the seller has not declared any alternative dispute resolution mechanism to which it is a party.

Seller Information

Seller's Legal Name

WINGS TASARIM VE TEKSTİL TİCARET LİMİTED ŞİRKETİ

Address

Esentepe Mah. Talatpaşa Cad. No:5 İç Kapı No:1, İstanbul

Phone

+908503460952

Email

merhaba@eribitestb.eribitech.com

Registered Email (KEP)

wings.tasarim@hs01.kep.tr